GENERAL FAQ

  • The best way to get a quote is to send an email to info@s-zone.co.uk with pictures of your space and measurements.

  • We do not provide retrofitting for systems we do not supply, such as wooden pergolas or products from suppliers we do not stock. However, if you have an existing Renson system and would like screens retrofitting to the frame, we would be able to provide that.

  • Shade Zone is based in Hull, UK, but we provide installations and products all over the country. Our Showroom is available to visit in Hull on weekdays 9am-5:30pm.

  • Shade Zone covers the whole of the UK, nationwide we have access to teams across the country specially trained in installing our systems.

  • Shade Zone does offer bespoke customisation and printing on fabrics, contact us today to find out how we can help at info@s-zone.co.uk.

RETRACTABLE CANOPIES FAQ

  • Canopies can start from as little as £4000, however there is much to consider when pricing your canopy, such as size and any add on, like lighting and heating. Every quote is bespoke to the client’s needs.

  • No, doing so would void your warranty. Shade Zone uses specially trained teams to install our systems who not only know the product, but also follow strict health and safety guidelines.

  • Due to changes in customs with Brexit and Covid-19, our canopies range from 6–10 weeks for delivery, however our premium louvered canopies are currently in the range of 22 weeks.

    Our project managers will be able to advise which systems can be provided quicker than others with similar functions and design, if time is of the essence.

  • If you are installing a canopy in your garden, you will not normally need planning permission. However for all instances, it does depend on the surroundings and if your building is listed. Commercial canopy customers should ensure they have full permission to have a canopy installation before ordering.

  • A canopy installation can take anywhere from 1-3 days depending on the size, be sure to take this into consideration in your diary.

    On larger and more complex builds, installation can take up to 5 days. If purchasing a commercial canopy, consider how this will affect your business and opening hours ahead of time.